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Frequently Asked Questions

  What types of payment do you accept?
Candyland Cosmetic Bag Our secure on-line payment processing system currently accepts Mastercard and Visa. If you would like to pay by personal check then please either e-mail nancy@nangatesdesigns.com with the order information or call (603) 778-2963. Checks may be mailed to 10 Wiggin Way, Stratham, NH 03885 and will require 10 days to clear from the time of receipt.

Can I cancel my order?
Cancellations are accepted within two days of receiving the order. Please email nancy@nangatesdesigns.com for the cancellation to be processed.

Can I track my order?
The best way to check the status of your order is to email nancy@nangatesdesigns.com.

Will you do custom orders and special requests?
Yes, I will make every attempt to satisfy custom order requests such as longer/shorter handle lengths, different fabric combinations and creating a certain style of handbag in a fabric seen on another style on the site. Due to time restraints, I cannot at this time create custom styles that are not currently shown on this website. Please email me at nancy@nangatesdesigns.com before ordering with any custom order requests.

How long will it take to receive my order and how will it be shipped?
Most orders are created as the item is purchased so please plan on 1-2 weeks for the order to be shipped from the time the order is placed. All orders will be shipped USPS Priority Mail unless you email me and make different arrangements. If there is a delay in processing the order for any reason, you will be notified by e-mail. You will receive an e-mail once your order has been shipped to let you know that it is on its way.

How do I clean my handbag?
Your handbag is initially lightly sprayed with Scotchguard protection to help it resist the elements, but unfortunately dirt does happen. To keep your handbag looking fresh, it is suggested that you periodically spot clean with mild soap and water or dry clean it and re-apply Scotchguard.

Do you wholesale your products?
Wholesale inquiries are welcome and considered on an individual basis. If interested, please contact me at nancy@nangatesdesigns.com.

What are the benefits of hosting a handbag party?
Aside from the fun that naturally evolves from gathering your favorite friends together for an afternoon or evening get-together, hostesses will receive 10% of total guest sales toward free products for themselves. I will bring a large selection of handbags and accessories to display and sell at the show as well as fabric swatches so that guests may custom design their own if they choose.

 



FAQ